SERVICE CONCEPT

服务理念



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


SERVICE SYSTEM

服务系统



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


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Oriental-laser Tech Co,.Ltd effort to fairly provide reliable information, but it does not guarantee the completeness, accuracy, or anything else about the information that is posted on Website due to the time goes and technology developments. In addition, Oriental-laser Tech Co,.Ltd will not bear any liability whatsoever for problems, loss, or damage that arises from using of Website.

 

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If user or a third party caused losses to another user or a third party in relation of using Website, that user or third party shall deal with this problem at his or her own liability and expense, and shall indemnify and hold Oriental-laser Tech Co,.Ltd free of responsibility from and against all losses, expenses and damages arising from such matters.

 

Please take sufficient care for management of the password that was set when member registration was conducted. If the user has conducted member registration, the user shall manage that password at his or her liability. Oriental-laser Tech Co,.Ltd does not make any guarantees against any damage incurred due to password leaks or unauthorized use.

 

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These terms shall be governed in all respects by the laws of United states. In addition, any dispute related to Website shall be subject to the exclusive jurisdiction.

 

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In some cases, Oriental-laser Tech Co,.Ltd may store and reference users’ cookies to a third party, which is based on the entrusted delivery of Oriental-laser Tech Co,.Ltd's advertisements to a third party in order to provide more satisfied service and production for users, in order to protect users personal information, if users are worry about it they can look into our private policy to justify our code of conduct could deal with their information or not.

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