SERVICE CONCEPT

服务理念



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


SERVICE SYSTEM

服务系统



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


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PRIVATE POLICY

 

Oriental-laser Tech Co,.Ltd always trying our best to earn customer’s trust, no matter in our product quality and technology or how we manage user’s personal information registered on our official website, and this private policy is for users and our customer understand how we going use their information, how we protect their information, and they will also be our supervisor to monitor our behavior of conducting this action, and why we need to do it is to improve our product,advertisement and service, in order to let our users and customers have beyond satisfied experience.


First of all, we would like to let you know what is cookies. When the customer visits a website, Cookies comprise a mechanism by which it stored a file on the our website. When you register a membership on Oriental-laser Tech Co,.Ltd’s website, it can notified your preference when you go through the website that allows us to gather more information about our service, product and so on for further improvement. And customer can always select settings related to sending and receiving cookies on the web browser, you can select reject of all cookies if you are concern about it. Please note that if you does reject all of cookies, you may not able to get various services on our official website, such as unable to receive services that require ID Identification, likes member’s special service or offer.

 

To ensure the greatest possible transparency in how dealing with users’ information, we have finalized our privacy & cookie regulation policy. This is in compliance with the requirements of privacy law applicable to us. Among other things, this means that we:

 

Clearly state the purposes of process personal data. This action will be completely according to privacy and cookie policy and federal laws ;

Privacy and cookie policy Limit the personal data we collect to only those personal data necessary for legitimate serve purposes;

Inform you first, based on your demand of certain personal data and then freely and explicitly ask you to agree to process your personal data.

Protect your personal data and prohibit third parties or individual who want to process your personal data for any purpose unless with your consent.

Respect your rights of privacy, we allowing you access to your personal data, rectifying them or erasing them at your request anytime you want.

We are the data controller for data processing. In this privacy and cookie policy, we explain which personal data we collect and use and for what purpose. We advise you to read this policy carefully.

We reserve the right to make changes to this policy. Changes will be published on this website and we will ensure that access is still available to old versions. It is recommended that you regularly consult this policy, so that you are aware of such changes. This privacy and cookie policy is the only version that applies while you are visiting the website, until a new version replaces the current version.

This privacy and cookie policy (version 1.0) was last amended on 28 May 2020.

 

 

ACCESS TO OUR WEBSITE

 

Use of and access to our website is strictly personal action. Our website content, including the data and information published on it, others individuals or third parties may not be used for political, commercial and advertising purposes without our consent.

 

RESPONSIBILITY FOR USE OF WEBSITE

 

We are not responsible for faults, difficulties, failure or interruption of the functioning of our website which cause our website not to work or restrict access to it. You are solely responsible for the manner in which you connect to our website. You must protect your own equipment and data against viruses on the Internet. You are also personally responsible for the website you consult online.

 

Your equipment or third parties suffer any damage as a consequence of your connection to/use of our website, we are not liable.

We are entitled to recover from you all damage which we suffer or will suffer should we become involved in a dispute as a consequence of your use of our website.

 

 

NEWSLETTER

 

We regularly will have promotions and special offer for members, We would like to let you know immediately by sending you our newsletter by e-mail.

Sometimes, we also send personalized newsletters. Cookie technologies are used to track and store your usage of our website. This enables us to send you a exclusive e-mail for you to solve your problem or provide you beyond satisfied service.

 

ORDER PROCESSING

 

When you order from us on our official website, we need your personal data in order to deliver the order to you and keep you updated on the progress of your order. Only the data necessary for us to deliver your order to you.

 

REVIEW

 

A review/feedback is very helpful for other visitors to our website and means a lot for us too. When you write a review, you are choosing to share your personal data with us. You can, of course, also complete a review anonymously by using an alias. If you wish to delete your review, contact our customer service by e-mail support@Oriental-laser Tech Co,.Ltd.net.

 

ANTI-FRAUD

 

Fraud is increasingly common in society and, unfortunately, it affects us too. We use your data, including IP addresses and website use, to combat illegally access and fraud which protect our website and your information.

 

CHOICE OF PAYMENT METHOD

 

When you complete an order in our online shop, you are asked to pay for it. You have the option to pay later. For this option, we use external company Paypal. To investigate your creditworthiness, your personal data are used for a credit check.

 

SOCIAL MEDIA

 

Our Facebook page can be found at. On this page, you can like, share or respond to our posts. When you write a post on our Facebook page, you are choosing to share your personal data with us. You can remove your posts yourself at any time. If you are unable to delete a post, you can always contact our customer service by e-mail support@Oriental-laser Tech Co,.Ltd.net or telephone us on. By leaving a post on our page or by liking, sharing or responding to a post by us, we do not gain access to your Facebook account.

 

COLLECTION OF PERSONAL DATA

 

When you using our website, you leave certain data to us. There may be personal data. We only use the personal data provided directly by you, and we only process this data for legitimate purpose of providing better service for you and gather comprehensive information about how our advertisement and product in public view. We will not use the personal data for other purposes, unless you have given your prior consent.

When you make a purchase on our official website, you can either create an account supplement or amend your data in the account. We will ask you for the following data (depending on the data you yourself add to your account):

First name and last name

Gender     

E-mail address

Address details

Telephone number

Payment details

IP address (provided passively, if not you not allow, you can change it in your browser settings)

The above data are used for the following purposes:

Processing the order and updating you on its progress;

Logging in to an account;

Recognizing your visit, preparing statistics and gives you feedback in time.

The data you provide are shared with third parties if this is necessary in connection with the performance of the agreement that you conclude with us.

 

YOUR RIGHTS WITH REGARD TO YOUR PERSONAL DATA

 

Right of access

 

You have the right to access your personal data all the times.

 

Right to rectification

 

You have the right to request the rectification, completion your personal data anytime you want if they are incorrect,out of date, or incomplete. You can do this yourself in your account.

 

Right to object

 

You have the right to refuse us to the processing of your personal data if you do not agree with the purpose in which we process your personal data. This right applies to all of our legitimate use of users’ personal data of our website.

 

Right to restriction of processing

 

You have the right to request the restriction of the processing of your personal and other data.If you do concern about certain situation exists, you can contact us.

 

Right to be request to erase account

 

You have the right to ask us to erase all personal and other data we have about you which you are concern about it. If you make such a request, we will erase the personal and other data that can be traced back to you. However, this does not apply to data which we are legally required or permitted to keep for safety purpose of our website.

 

Right to submit a complaint

 

You have the right to submit a complaint about the any matters that concerns you in the way we handle your data. You have the right to submit your complaint to us or other relative Authority.

You can make requests with your above mentioned rights by e-mail to support@Oriental-laser Tech Co,.Ltd.net accompanied by a copy of a valid proof of identity with signature and the details of how we can contact you in writing.

For matters involving access to personal data linked to a cookie, you should attach a copy of the cookie in question. You can find this in your browser settings. If the data are incorrect, you can ask us to amend the data or have them erased.

Enquiry will be answered within 1 month after submission. If the issue is too complex or the number of requests too much, this period may be extended to 2 months.

 

PROCESSING OF PERSONAL DATA

 

If you are suspected of violating any laws or regulations, your personal data will no longer be covered by the protection offered by this privacy policy. And If the authorities require your personal data, we will provide them with those data in response to an express and reasoned request by those authorities, by the demand of law.

 

SECURITY

 

We take security measures to limit the misuse of and Unauthorized access to personal data. In particular, we take the following measures:

logical access control, using passwords;

automatic logging of all actions involving personal data;

encryption of digital files containing personal data;

securing of network connections by means of Secure Socket Layer (SSL) technology.

We will not process your personal data in countries outside the European Economic Area (EEA).

This policy does not apply to websites of third parties which are linked to our website by hyperlinks. We cannot guarantee that those third parties handle your personal data in a reliable or secure manner. We advise you to read the privacy policies of such websites before using them.

 

NEWSLETTER AND CONTACT FORM

 

We offer a newsletter designed to inform interested parties about our products and/or services. Each newsletter contains a link for you to unsubscribe. Your e-mail address will only be added to our list of subscribers with your permission.

If you fill in a contact form on the website, or send us an e-mail, the data you send to us will be kept for as long as is necessary, based on the nature of the form or the content of your e-mail, in order to fully respond to and deal with the form or e-mail.

 

RETENTION PERIOD

 

We use and keep all data collected via the website for maximum period of 7 years, in order to fulfil our tax-related obligations.

 

COOKIES


If you give us your consent, we use applications from the following parties:

Google Analytics

YouTube

Facebook

Twitter

Instagram

We use the above mentioned cookies for the following purposes:

to generate general statistics and obtain an overview of how our website is used by the public;

to improve our services;

to design customized advertisement on our website/websites of third parties and in our newsletters, based on your interests and on your clicking and browsing behaviour;

To optimize content on our website based on your interests and on your clicking and browsing behaviour;

to play videos;

to lead visitors and offer them the option of sharing products via social media channels to get special offer.

We have no control over what the above mentioned third parties to do with the cookies. For more information about these parties and how they deal with cookies, please refer to their privacy policies.

 

QUESTIONS, COMPLAINTS, RETURNS AND REPAIRS

 

If you questions or complaints about products, returning products, reporting faulty products, general questions, questions about the website, and so on, contact our customer service by e-mail at support@Oriental-laser Tech Co,.Ltd.net. To enable us to deal efficiently with your enquiry, we request your personal data so that we can offer you the best possible service and provide you with information about your enquiry at once.

Recognizing your visit, preparing statistics and gives you feedback in time.

The data you provide are shared with third parties if this is necessary in connection with the performance of the agreement that you conclude with us.

 

YOUR RIGHTS WITH REGARD TO YOUR PERSONAL DATA

 

Right of access

 

You have the right to access your personal data all the times.

 

Right to rectification

 

You have the right to request the rectification, completion your personal data anytime you want if they are incorrect,out of date, or incomplete. You can do this yourself in your account.

 

Right to object

 

You have the right to refuse us to the processing of your personal data if you do not agree with the purpose in which we process your personal data. This right applies to all of our legitimate use of users’ personal data of our website.

 

Right to restriction of processing

 

You have the right to request the restriction of the processing of your personal and other data.If you do concern about certain situation exists, you can contact us.

 

Right to be request to erase account

 

You have the right to ask us to erase all personal and other data we have about you which you are concern about it. If you make such a request, we will erase the personal and other data that can be traced back to you. However, this does not apply to data which we are legally required or permitted to keep for safety purpose of our website.

 

Right to submit a complaint

 

You have the right to submit a complaint about the any matters that concerns you in the way we handle your data. You have the right to submit your complaint to us or other relative Authority.

You can make requests with your above mentioned rights by e-mail to support@Oriental-laser Tech Co,.Ltd.net accompanied by a copy of a valid proof of identity with signature and the details of how we can contact you in writing.

For matters involving access to personal data linked to a cookie, you should attach a copy of the cookie in question. You can find this in your browser settings. If the data are incorrect, you can ask us to amend the data or have them erased.

Enquiry will be answered within 1 month after submission. If the issue is too complex or the number of requests too much, this period may be extended to 2 months.

 

PROCESSING OF PERSONAL DATA

 

If you are suspected of violating any laws or regulations, your personal data will no longer be covered by the protection offered by this privacy policy. And If the authorities require your personal data, we will provide them with those data in response to an express and reasoned request by those authorities, by the demand of law.

 

SECURITY

 

We take security measures to limit the misuse of and Unauthorized access to personal data. In particular, we take the following measures:

logical access control, using passwords;

automatic logging of all actions involving personal data;

encryption of digital files containing personal data;

securing of network connections by means of Secure Socket Layer (SSL) technology.

We will not process your personal data in countries outside the European Economic Area (EEA).

This policy does not apply to websites of third parties which are linked to our website by hyperlinks. We cannot guarantee that those third parties handle your personal data in a reliable or secure manner. We advise you to read the privacy policies of such websites before using them.

 

NEWSLETTER AND CONTACT FORM

 

We offer a newsletter designed to inform interested parties about our products and/or services. Each newsletter contains a link for you to unsubscribe. Your e-mail address will only be added to our list of subscribers with your permission.

If you fill in a contact form on the website, or send us an e-mail, the data you send to us will be kept for as long as is necessary, based on the nature of the form or the content of your e-mail, in order to fully respond to and deal with the form or e-mail.

 

RETENTION PERIOD

 

We use and keep all data collected via the website for maximum period of 7 years, in order to fulfil our tax-related obligations.

 

COOKIES


If you give us your consent, we use applications from the following parties:

Google Analytics

YouTube

Facebook

Twitter

Instagram

We use the above mentioned cookies for the following purposes:

to generate general statistics and obtain an overview of how our website is used by the public;

to improve our services;

to design customized advertisement on our website/websites of third parties and in our newsletters, based on your interests and on your clicking and browsing behaviour;

To optimize content on our website based on your interests and on your clicking and browsing behaviour;

to play videos;

to lead visitors and offer them the option of sharing products via social media channels to get special offer.

We have no control over what the above mentioned third parties to do with the cookies. For more information about these parties and how they deal with cookies, please refer to their privacy policies.

 

QUESTIONS, COMPLAINTS, RETURNS AND REPAIRS

 

If you questions or complaints about products, returning products, reporting faulty products, general questions, questions about the website, and so on, contact our customer service by e-mail at support@Oriental-laser Tech Co,.Ltd.net. To enable us to deal efficiently with your enquiry, we request your personal data so that we can offer you the best possible service and provide you with information about your enquiry at once.

 

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Contact us

E-mail: info@oriental-laser.com

            sales@oriental-laser.com

 

Phone: +86 01062258470

 

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